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The Fepi POLICY

Pengembalian Dana

- Pengembalian dana hanya dapat dilakukan bagi produk cacat

  1. Isi form CS di website maksimal 2 hari setelah Anda menerima produk
  2. Print email approval dari tim CS kami
  3. Kirimkan kembali produk Anda ke alamat tertera dalam maksimal 5 hari (dengan menyantumkan print email dari tim CS kami)

- Pengembalian dana dapat dilakukan melalui bank transfer atau store credit

- Pengembalian dana akan dilakukan dalam 10 hari kerja setelah kami menerima produk kembali

- Jika dana yang dikembalikan di bawah Rp 100.000,00, pengembalian hanya dapat dilakukan berupa store credit

 

Refund

- can, only for abnormal product or items which is already out of stock (when the custormer want to exchange the item for the proper reason stated above)

  1. Fill out CS form on the website within 2 days after you receive the product.
  2. Print out the approval email from CS team
  3. Send the product back to the return address within 5 days max (*with printed return authorization email from CS team)

- Refund can be done via bank transfer or online-shot credit

- Refund will be done in 10 working days after we receive the item back

- If the refundable amount of money is below 100,000 Rp, it will be returned only via online-shop credit

Pengembalian & Penukaran

- Hanya dapat dilakukan untuk produk cacat (cacat bahan, cacat jahitan, cacat warna, noda sebelum digunakan)

- Berhubung produk kami dikirim langsung dari Korea berdasarkan pesanan Anda, penukaran size dan warna tidak mungkin dilakukan. Harap mengecek dengan seksama sebelum melakukan pemesanan 

  1. Isi form CS di website maksimal 2 hari setelah Anda menerima produk
  2. Print email approval dari tim CS kami
  3. Kirimkan kembali produk Anda ke alamat tertera dalam maksimal 5 hari (dengan menyantumkan print email dari tim CS kami)

- Produk diskon (sale) & aksesoris tidak dapat ditukar atau dikembalikan

- Produk harus berada dalam kondisi awal (tidak dicuci, diubah, atau digunakan) & tag masih harus tertempel pada produk

 

return & exchange

- Can, only for abnormal product (ex. damaged, defective, discolored, or spotted items before wearing it)

- Since our product is delivered from Korea based on your order, it is quite hard to exchage the color or size. So please think and choose carefully before you place an order 

  1. Fill out CS form on the website within 2 days after you receive the product.
  2. Print out the approval email from CS team
  3. Send the product back to the return address within 5 days max (*with printed return authorization email from CS team)  

- Discount items (sale product) & ACC items cannot be exchanged or returned

- Product should be in the same condition as when it is received (not washed, changed or used) & tag should be still attached

Membatalkan Pesanan

- Isi form CS yang tersedia di website dan tunggu konfirmasi dari tim CS kami

- Pembatalan pesanan hanya dapat dilakukan jika Anda belum melakukan pembayaran

 

Cancel the Order

- Fill out the CS form on the website & get the confirmation via CS team

- Cancellation only can be done before you transfer the money

DO NOTICE that all of our products, except from Quick Tab, are directly shipped from Korea. It will take approximately 10 days to arrive to Jakarta. The delivery service will apply from The Fepi Jakarta office directly to your address

HARAP DIPERHATIKAN bahwa semua produk kami, kecuali produk di Quick Tab, dikirimkan langsung dari Korea. Sehingga membutuhkan waktu kurang lebih 10 hari untuk sampai ke Jakarta. Delivery service di atas akan diberlakukan dari kantor The Fepi di Jakarta ke tempat tujuan Anda.



INFORMATION
CUSTOMER SERVICE



PARTNERSHIP/WHOLESALE

biz.thefepi@gmail.com

PAYMENT METHOD



Copyright @ PT. Ide Picup Group. 2019